Requesting a Quote
Complete the online request with accurate information about your home, its condition, and the services needed. Photos may be requested before pricing is provided. If the condition differs significantly upon arrival, the price or scope may need to be adjusted.
Before Your Appointment
Please provide safe access to the home, working water and electricity, and secure pets when necessary. Let us know beforehand about any hazards or special circumstances. A card on file, booking fee, or deposit may be required depending on the service.
Arrival and Scheduling
Appointment times are estimated arrival windows. Weather, traffic, or earlier appointments can occasionally affect arrival time. Recurring service dates may sometimes be adjusted by up to two days, with advance notice whenever possible.
During Your Cleaning
Fresh Haus will complete the services included in your approved quote. Work areas may be photographed for documentation, quality assurance, or damage records. Client privacy is always respected.
Payment and Follow-Up
Payment is due by 11:59 PM on the day service is completed. If you believe something was missed, contact Fresh Haus within 24 hours so the concern can be reviewed.
Health and Safety
Fresh Haus may refuse or discontinue service when conditions are unsafe or fall outside standard cleaning. This includes active infestations, bodily waste, biohazards, excessive mold, structural hazards, aggressive animals, or threatening behavior.
Complete Service Policies
For cancellation terms, deposits, payment policies, liability information, and complete service conditions, review the full Client Service Agreement.