REQUESTING A QUOTE
Complete our online quote request with accurate information about your home, its condition, and the services needed. Photos may be requested before pricing is provided. Quotes are based on the information supplied, and pricing or service scope may be adjusted if actual conditions differ significantly upon arrival.

BEFORE YOUR APPOINTMENT
Please provide safe access to the property, working water and electricity, and secure pets when necessary. Any unusual conditions, excessive buildup, pet hair, clutter, trash, pest activity, or safety concerns must be disclosed before service. A valid payment card must be securely maintained on file before services are scheduled. A deposit is required for first-time and one-time appointments unless expressly waived by Fresh Haus.

SCHEDULING & ARRIVAL TIMES
Appointments are scheduled within estimated arrival windows rather than guaranteed arrival times. Recurring clients maintain their customary service day, but arrival times may vary based on route efficiency and scheduling needs. Fresh Haus reserves the right to adjust recurring service dates by up to two calendar days, with at least 24 hours’ advance notice for planned changes when reasonably possible.

SERVICE SCOPE & ADDITIONAL REQUESTS
Fresh Haus performs the services specifically included in your approved quote. Interior appliance cleaning, detailed window and sill cleaning, laundry, linen services, and other specialty tasks are separately priced unless expressly included. Additional requests are subject to availability and approval. Services beyond the agreed scope are not automatically included in the original price.

PAYMENT & CANCELLATIONS
The authorized card on file is automatically charged upon service completion for the approved amount and any separately authorized additions. Cancellations or rescheduling requests require at least 24 hours’ notice. A 50% late-cancellation fee may apply under the terms disclosed at booking.

QUALITY & SERVICE CONCERNS
We take pride in providing thorough, professional cleaning services. Any concerns regarding completed work must be submitted in writing within 12 hours of service completion, with specific details and photographs when reasonably requested. Concerns are reviewed according to the approved service scope and the Client Service Agreement. Additional visits, adjustments, or refunds are determined based on the circumstances and applicable policies.

HOLIDAYS & BUSINESS CLOSURES
Fresh Haus observes designated holidays and may close for two separate vacation weeks annually. Affected recurring appointments may be rescheduled when availability permits or skipped, with regular service resuming according to the applicable scheduling policy. Planned closures and scheduling changes will be communicated in advance whenever reasonably possible.

HEALTH & SAFETY
Fresh Haus reserves the right to decline, suspend, or discontinue services when property conditions present safety concerns or fall outside the approved scope. Pest extermination, active infestation cleanup, hazardous materials, biohazards, and specialized remediation are not included in standard cleaning services.

COMPLETE SERVICE POLICIES
All services are governed by the Fresh Haus Client Service Agreement, which includes detailed terms regarding booking, deposits, payments, scheduling, cancellations, service limitations, property conditions, liability, and dispute procedures.

By approving a quote, paying a deposit, or otherwise affirmatively authorizing service after receiving access to the agreement, clients accept the applicable contractual terms.

Full Service Agreement